Frequently asked questions
What is the return policy?
We take great care to ensure that every product you receive is exactly as showcased on our website. All images, descriptions, and details are an accurate representation of the final product.
However, in the rare event that you receive a defective or damaged product, we’ve got you covered.
Exchange Eligibility:
- Exchanges are applicable only in cases of manufacturing defects or transit damage.
- The issue must be reported within 48 hours of delivery, along with clear images or a video for verification.
- Once approved, an exchange for the same product will be initiated at no additional cost.
Important Notes:
- Products must be unused, unwashed, and returned with original tags and packaging intact.
- Items showing signs of wear or damage after use will not qualify for exchange.
We believe in transparency, quality, and fairness if there’s a fault from our end, we’ll make it right.
When will I get my order?
Every order is carefully prepared and processed with attention to detail.
Please allow up to 10 business days from the date of order confirmation for dispatch.
Once your order has been shipped, you will receive tracking information via email or SMS. Delivery timelines may vary based on location and logistics partners.
While we strive to deliver on time, delays due to external factors such as weather, courier operations, or regional restrictions may occasionally occur.
How much does shipping cost?
Shipping is completely free on all orders.
In case of any issue from our end including manufacturing defects or damage during transit the exchange and reshipping will be handled free of cost.
However, if an exchange is requested due to a sizing issue, additional shipping charges will apply. The exact fee will depend on the order and location.
We strongly recommend confirming your size before placing an order.
Feel free to text or contact us for sizing assistance to avoid any inconvenience later.
Order carefully we’re always happy to help you get the perfect fit.